Returns & Exchanges

At Balance Coffee, we want you to love every sip; if you are not satisfied with your order, we offer a 30-day return policy for brewing equipment and a satisfaction guarantee on our roasted beans. Due to the perishable nature of coffee, please contact us within 7 days of delivery for any issues regarding flavor or quality.

Return Process

• 1.
  Initiate Your Request

  Email our support team with your order number and a brief explanation of why the product didn't meet your expectations.

• 2.
  Receive Authorization

  Our team will review your request and provide a return authorization number along with the appropriate return shipping address for equipment.

• 3.
  Pack and Ship

  Securely package the items in their original packaging to ensure they are not damaged during transit back to our roastery.

• 4.
  Refund Processing

  Once we receive your return, we will inspect the items and issue a refund to your original payment method within 5-7 business days.